Help Desk
Help Desk calls can be logged in about fifteen seconds, with common problem descriptions available with a single click. SLA’s (service-level agreements) are fully implemented, with Response, Containment and Completion timings being carefully monitored. Jobs are automatically routed to applicable contractors, who are emailed (in text messaging) when new jobs are recorded. Contractors log in, using their own branding, and update jobs on-line. When jobs are taking too long, Escalation & Jeopardy flagging is colour-coded into the Work Monitor view.

Room Booking
Users can review and book rooms in seconds, if they are in the same building or in a different country. All resources are managed, including catering, A/V equipment and visitors. Room images can be reviewed and selected for booking. Users can fill in a template, from which the system will find an applicable room. Block booking mechanism cover multiple bookings based on consecutive or pattern ranges (such as "the next ten Thursdays", "the last Tuesday of the month for the next 3 months", etc.).